Shipping Policy – Moonfull UK

Last updated: 27 July 2026

Moonfull UK currently accepts orders for delivery only to addresses within the United Kingdom.

Royal Mail delivery

Orders are dispatched using Royal Mail. The Royal Mail delivery options available for an order, the applicable charge and any estimated delivery window are shown at checkout before the order is submitted.

We do not promise a delivery timeframe that is not displayed at checkout. Any delivery estimate is not guaranteed and may be affected by public holidays, peak periods, weather, local disruption or circumstances outside our reasonable control.

Order processing and dispatch

Orders are prepared for dispatch after they have been accepted. We will send a dispatch confirmation when the order has been handed to Royal Mail. Tracking information will be included where it is available for the selected Royal Mail service.

Delivery charges

The delivery charge, if any, is displayed at checkout before payment. We do not publish a free-shipping threshold or fixed delivery charge unless it is shown in the current checkout.

Delivery address

Please provide a complete and accurate delivery address. If an address needs to be corrected, use the Moonfull UK Contact page as soon as possible. We cannot guarantee that an address can be changed after dispatch.

Delayed, missing or damaged deliveries

If a delivery appears delayed, missing or damaged, use the Moonfull UK Contact page and provide the order number and relevant details. We will review the matter and, where appropriate, work with Royal Mail. This policy does not affect rights available under UK consumer law.

Returns

Returns are governed by our Refund & Returns Policy. Contact us before returning anything so that we can provide authorised instructions and the correct return address. Do not send returns to the registered office unless specifically instructed.