Returns & Refund Policy

Due to the hygienic nature of cosmetic products, all sales are considered final once delivered. We do not accept returns or exchanges for cosmetic items, including nail gels, where hygiene seals have been opened or the goods have been used, except where required by law.

Damaged, faulty or incorrect items

If a product is damaged, defective or incorrect, use the Moonfull UK Contact page within seven days of delivery. Include the order number and clear photographs of the issue. We will assess the claim and, if accepted, offer an appropriate replacement or refund. Unless inspection requires otherwise, items should remain unused and in their original packaging.

Non-returnable items

Subject to statutory rights, returns are not accepted for:

• opened, unsealed or used cosmetic products where return is unsuitable for health-protection or hygiene reasons;
• items sent back without prior authorisation;
• change-of-mind requests for sealed goods made outside any applicable cancellation period; or
• sale or promotional items where exclusion is permitted by law.

Contact us before sending anything back. We will provide authorised instructions and the correct return address. Do not send returns to the registered office unless specifically instructed.

Refunds

If a refund is approved, it will be initiated to the original payment method within 10 business days. A bank or card provider may require additional time to post it. If more than 15 business days have passed since refund confirmation, use the Contact page.

UK consumer rights

This policy does not affect rights under the Consumer Rights Act 2015 or other applicable UK consumer law. Customers remain entitled to remedies for goods that are faulty, damaged or not as described.